We're always happy to help with any question you might have. Here are some that we get a lot.
Q: When will my gift be delivered?
A: We ship via a variety of shipping methods. When you order you can choose the method that works for you. Most orders ship within 24 hours of receipt, Monday through Friday.
Q: Can I specify a delivery date?
A: YES. When placing your order use the "Future Date" area on the order form to tell us the date you would like the gift delivered on. Please note this is for gifts being delivered a week in the future.
Q: How do I know if my order was shipped?
A: You will receive an email with the package tracking information. You can also email us at firstname.lastname@example.org for assistance in tracking your gift.
Q: I am shipping to Alaska/Hawaii and my order won't go through, why?
A: UPS Ground is not an available shipping option for those two states. You must choose priority mail to ship to AK or HI.
Q: Can I ship a gift to a HOSPITAL?
A: YES, BUT please note hospitals only deliver patient mail once per day. If your gift arrives to the hospital after patient mail has been delivered it won't reach the recipient until the next day. We strongly recommend shipping to a home address if the person is not in a long term care facility. Also, hospitals do not forward patient mail, but return it to the sender (that's Book Bouquet) so if the patient is discharged before receiving their package the hospital will ship it back to Book Bouquet and you will be responsible for any additional shipping charges to re-send your gift to another address.
Q: Can I get a refund?
A: YES, on damaged gifts, gifts not delivered on time (when shipping via a guaranteed service like overnight) and if you are not satisfied with your gift (gift must be returned to us). We will also offer to replace your gift at no additional charge if you prefer that to a refund. Gifts not delivered on time must have been shipped using a guaranteed delivery service. Book Bouquet stands behind all our products and we are not happy unless you are happy.
Q: I just found out they already read the book I selected what can I do?
A: If your gift has been shipped the recipient can contact us and request a book exchange. We send them a replacement book and return envelope and postage to ship back the book they do not want.
Q: Oops I need to cancel my order what do I do?
A: Call our toll-free number at 877-800-2665 to see if your gift has been shipped. If it has not shipped the order can be cancelled. However, once an order is shipped it can not be cancelled or refunded unless the recipient refuses delivery and the gift is returned back to Book Bouquet. In that event the cost of the gift can be refunded, but the shipping charges still apply.
Q: Is my personal information safe and secure?
A: YES. We use secure server technology on our website. In addition we use Yahoo Web Hosting a name you can trust for reliable and dependent service. Finally, we never distribute any of your information to any third parties ever.
Q: My gift was shipped but they still don't have it, what do I do?
A: Your gift could still be on it's way, but sometimes things do happen. Please call us and we will contact the shipping carrier for you to determine what the status of your shipment is. Note: incorrect, incomplete and undeliverable addresses (carrier is not able to leave box and recipient has not been home to receive gift) can all result in delays. Please double check your shipping information to be sure it is correct.
Q: An item was missing from my gift basket, but something else was sent that was not listed in the description?
A: Book Bouquet reserves the right to make product substitutions with similar items. Out of stock items will be replaced with similar merchandise of equal or greater value. For example pretzels might be used in place of popcorn or chips in a basket.