Shipping Information: Your gift basket can be shipped to anywhere in the United States. A variety of shipping methods are available to meet your needs. Orders received Monday - Friday by Noon EST will ship the same day. Orders received after Noon EST and on holidays or weekends will ship on the next business day. Customer assumes all responsibility for providing a correct shipping address. Book Bouquet is not be responsible for orders delivered to incorrect addresses.

Refund, Returns and Cancellation Policies: Cancellations: Please call our toll-free number to speak to a customer service representative to determine if your order can be cancelled. Once an order has been shipped it can not be cancelled.

Returns/Refunds: If an order is returned to us due to an incorrect address, patient discharge from hospital or refusal of order by recipient we can refund the cost of your gift, but not the cost of shipping. If you choose to reship your gift an additional shipping charge will apply.

Refunds due to shipping damage: If your gift arrives damaged the shipping box and materials must be held until the shipping carrier has the opportunity to inspect the damages. Once we receive word from the shipping carrier regarding the damages a replacement gift or refund can be given.

Returns/Refunds: If you are not satisified with your gift you can return your gift to us for a complete refund. In order to receive a full refund the gift must be returned. To return the gift call our toll-free number and we will arrange for UPS to pick up the gift at your location. Refunds are issued when the return is received and verified.

Frequently Asked Questions:
Q: What payment options are available? Payment may be made by Visa, MasterCard, American Express or PayPal.

Q: When will my gift be delivered? Usually within three to seven business days via ground service. Orders received by Noon EST will ship that same day. Other shipping options such as next day delivery are available.

Q: Can I specify a delivery date? YES. When placing your order use the "future date" field to type in a date that is more than a week away from your purchase date. Book Bouquet will ship your gift to arrive on the date you enter.

Q: How do I know if my order was shipped? You will receive an email with the package tracking information. By clicking on the link in the email you can see where your package is and when the expected delivery date will be. If you type in your email address incorrectly none of this information will make it to you. Please double check your email address.

Q: Can I ship a gift to a HOSPITAL? YES, BUT please note hospitals only deliver patient mail once per day. If your gift arrives to the hospital after patient mail has been delivered it won't reach the recipient until the next day. We strongly recommend shipping to a home address if the person is not in a long term care facility. Also, hospitals do not forward patient mail, but return it to the sender (that's Book Bouquet) so if the patient is discharged before receiving their package the hospital will ship it back to Book Bouquet and you will be responsible for any additional shipping charges to re-send your gift to another address.

Q: Can I get a refund? YES, on damaged gifts (these must be returned for our inspection), gifts not delivered on time (when shipping via a guaranteed service like overnight, only the cost of shipping is refunded) and if you are not satisfied with your gift (Gift must be returned). We will also offer to replace your gift at no additional charge if you prefer that to a refund and ship the original gift back to Book Bouquet. Gifts not delivered on time must have been shipped using a guaranteed delivery service. UPS Ground and Priority Mail do not count. Book Bouquet stands behind all our products and we are not happy unless you are happy.

Q: I just found out they already read the book I selected what can I do? If your gift has been shipped the recipient can contact us and request a book exchange. We send them a replacement book and return envelope and postage to ship back the book they do not want.

Q: Oops I need to cancel my order what do I do? Call our toll-free number at 877-800-2665 to see if your gift has been shipped. If it has not shipped the order can be cancelled. However, once an order is shipped it can not be cancelled or refunded unless the recipient refuses delivery and the gift is returned back to Book Bouquet. In that event the cost of the gift can be refunded, but the shipping charges still apply.

Q: Is my personal information safe and secure? YES. We use secure server technology on our website. In addition we use Yahoo Web Hosting a name you can trust for reliable and dependent service. Finally, we never distribute any of your information to any third parties ever.

Q: My gift was shipped but they still don't have it, what do I do? Your gift could still be on it's way, but sometimes things do happen. Please call us and we will contact the shipping carrier for you to determine what the status of your shipment is. Note: incorrect, incomplete and undeliverable addresses (carrier is not able to leave box and recipient has not been home to receive gift) can all result in delays. Please double check your shipping information to be sure it is correct. A fee of $10.00 is charged for address corrections that are made by the shipping company.

Q: An item was missing from my gift basket, but something else was sent that was not listed in the description? Book Bouquet reserves the right to make product substitutions with similar or seasonally appropriate items. Chocolate can not be shipped from mid-May through mid-September and other food items will be used instead. In addition out of stock items will be replaced with similar merchandise of equal or greater value. For example pretzels might be used in place of popcorn or chips in a basket.